Shipping policy
Shipping Rates, Delivery & Returns FAQ
Gizmos Richmond ships domestically (within New Zealand)
The courier company/service Gizmos Richmond use to send orders domestically is "New Zealand Couriers"
Sorry, we do not currently ship orders worldwide.
How much will it cost to ship my order within New Zealand?
We offer FREE tracked courier delivery for all orders over $100. (Excludes RURAL delivery addresses)
All orders under $100 are sent flat rate standard tracked courier delivery for $8.50. (Excludes RURAL delivery addresses)
RURAL delivery addresses require an extra fee of $5.00.
Signature Required on delivery is also available for an extra fee of $3.50.
Please select the correct shipping option for your address at checkout
What if I Live in Richmond - Can I get Free Local Delivery?
Yes, if you live in Richmond - New Zealand, we offer a free local delivery service. (Postcode: 7020 only)
Please send us a quick message, and we will send you a unique code that you will need to enter at checkout when placing your order.
Can I get Urgent / Saturday delivery?
This option is not available in all delivery areas.
Please contact us if you want this service.
Do you ship orders worldwide?
Sorry, we do not currently ship orders worldwide.
We only ship orders domestically (within New Zealand)
Can I get track and trace?
All orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent.
Using your unique tracking number, you will be able to easily see where your parcel is in the delivery process.
Your order will be scanned at key checkpoints in the delivery network to enable you to have visibility on its whereabouts.
Will I need to sign for my parcel?
If you have selected ''Signature Required" service at checkout, then
Yes, someone will need to be at the delivery address to sign for the parcel.
Please ensure you inspect the parcel for ''in transit damages'' and then sign for the correct number of parcels.
If your parcel is damaged, please sign as “damaged”.
What happens if I am not home when the courier calls?
The courier will leave a card with their contact details.
You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from the courier’s depot.
Can my order to be shipped to a business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped RURAL / RD address?
Yes, Please select the "RURAL Delivery'' option at checkout.
RURAL delivery addresses require an extra fee of $5.00.
If you are a RURAL delivery address, but you do not to select a RURAL delivery option at the checkout, we will require further payment to proceed and send out your order. This will delay your order processing time.
If the RURAL delivery fee is not received in due time, we will cancel your order and send you a full refund.
Also note that RURAL addresses may take an extra 2 – 3 working days for delivery.
Can my order be shipped to a PO Box?
Yes, but please be aware of the size of products, as some may be too large for PO Boxes.
How long will it take to receive my order?
We understand you want your order as soon as possible!
The "target" delivery time is 2-3 business days. but this could be sooner or later depending on a number of factors.
Please remember during peak times, ie. Especially around public holidays couriers may not be able to meet this target, but they will be doing their very best.
Please be patient, and if you need to, you can contact us, or the courier company directly.
I've received a faulty item. What should I do?
We're committed to selling high-quality items.
We check all items thoroughly before they are sent out to you.
We acknowledge that sometimes an item may have a fault.
Please contact us and explain the fault as we may be able to offer assistance.
If we cannot easily resolve the problem then we will provide instructions for returning of the item back to us.
Please Note: As we are a physical store, all products you see online are also on display in-store.
All clothing etc, is displayed on hangers with security tag, and may show light superficial markings from said hanger or security tag.
I've received a damaged product. What should I do?
If the courier company try to deliver a parcel that appears to be damaged, please sign stating that the parcel you have received is damaged in transit and contact us immediately. We will arrange to have the damaged item returned to us and either repaired or replaced at the courier election. Damaged goods must be returned to the relevant store in the condition received by you with all original packaging.
I've brought the wrong size. Can I exchange it?
Yes. But please contact us first and explain your issue.
Please choose carefully as we only offer Store Credit - No Cash Refunds.
We will accept a return if it has a valid receipt and is brand new and unused - unwashed in its original packaging with all tags etc.
You can send it back to us within 30 days of purchase.
You are responsible for the return freight cost.
Please see our Refund Policy for more details.
Online Error / Unavailable Items
We do our very best to keep everything to up to date and accurate on this site.
But on the very rare occasion, we may have unknowingly sold out of an item you have ordered. If this happens we will contact you as soon as possible,
to let you know, and if we can't come up with a solution, we will transfer the amount of the unavailable item back to you.
Please see our Refund Policy for more details.